Refund policy

  1. ORDER PROCESS:

    For ONLINE ORDERS only. If it's not from this site then it's not real!
    Watch out for social media scams, we do not sell through social media messages or anything else).
    Once orders are placed you will receive a receipt in the email you provided. If you order the incorrect size then wait until you receive the product and reach out for an exchange (if we have it) or for store credit. If you change addresses, update with the USPS and they will route properly and we will change your address on profile for future purchases. 

FIRST COME FIRST SERVE (FCFS) means product will ship within 3 days and are in stock.

PREORDER means products are not in stock and are made to order. Once the preorder window closes, your order is sent to the factory and production begins. They will ship when completed and updates will be provided on IG (see number 2 below).

SALES/DISCOUNT ITEMS when it comes to any and all Gifts & Verses’ sales (spring sales, back to school sale, black friday sale, Christmas sale, etc.) ALL SALES ARE FINAL! MEANING NO RETURNS WILL BE ACCEPTED!

  1. PRODUCT/ORDER UPDATES: Updates are done via Gifts & Verses Instagram page @agiftaverse.
    If you do not see an update then there isn't one! We provide updates as we receive them from the factory and are very transparent with any delays and notify customers when products have movement.

    - Preorders can take 7 weeks (2 week Preorder window) minimum to complete production at the factory (not including shipping times and delay at the border with customs) and this is currently longer due to COVID-19 delays.

    - Custom orders can take 5 weeks minimum to complete production at the factory (not including shipping times and delay at the border with customs) and this is currently longer due to COVID-19 delays.

    3. TRUST THE PROCESS: Orders are completed as efficiently as possible. If you have questions regarding your order please go to our website at www.agiftaverse.com and click the “Contact AGAV” tab at the top of the page. Input your full name, email, order number in the subject line. Please be patient with us and respect reply times as the number of emails we receive has increased and we are working to get back to everyone in a timely manner.
  2. ONLINE ETIQUETTE: Please be respectful to staff and fellow members/followers on social media. Rude behavior/comments, asking for updates, complaining about orders or talking bad about the company or products can result in your comment removal, profile being blocked and even loss of membership or ability to shop with us (depending on severity of actions). We are all one big family.
  3. EXCHANGES/RETURNS FOR STORE CREDIT: We only replace items if defective, if you have an item that needs to be exchanged or returned for store credit, send the item back to (aGiftaVerse LLC 2863 E. Grand Blvd, Detroit, MI 48202) Place a note inside with the order number, customer name and reason for return. Once we process you will be contacted with further instructions for the exchange or a personalized code for store credit. (Please read the return policy in the user agreement that you have to agree to before any and all purchases on what items are accepted as returns and which items are not). IF YOU SEND US A RETURN PLEASE USE THE REUSABLE PLASTIC BAG THAT YOUR ITEM WAS SHIPPED IN. 
  4. 6. RETURNS: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original PLASTIC packaging. 

    Per policy returns must be processed within 30 days. On the 31st day after purchase, exchanges or refunds will not be offered. Original payment refunds can only be provided under the guidelines and time restrictions allowed by payment companies (aGiftaVerse LLC) and Shopify. When original payment cannot be refunded due to these guidelines and time restrictions Store Credit will be given.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

     REFUNDS:
    REFUND POLICY IN FULL (Policy is at the bottom of every product page, check out page and when you click and agree to the customer service agreement) ADDED HERE FOR FURTHER VIEWING:

    We accept refunds on all clothing items that have not been worn or damaged by the customer (excluding underwear/socks).  

We do not accept refunds on any customized goods, or leather goods, i.e. jackets, lettermans, sneakers, backpacks, bags, socks and wallets. ALL SALES ARE FINAL.

There are no refunds on any PREORDER items however once you receive your "PRE-ORDERED" clothing item if it does not fit or if there is a quality issue we will happily exchange for the size you need (if available) or offer you store credit. ALL SALES ARE FINAL.

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

**ALL REFUNDS AND/OR STORE CREDIT DOES NOT INCLUDE SHIPPING AND TAXES**
(We undercharge for shipping products to all client orders as a company courtesy).

(Additions due to current events): If Shopify notifies us of suspicious activities, i.e. multiple returns, fraudulent activity, etc. WE HAVE THE RIGHT TO CANCEL OR REFUND ORDERS. We also have the right to refund or cancel ANY order based on our own company discretion).